COVID 19 ALERT LEVEL 3 – NORTH SHORE SERVICE

21 September 2021 | Uncategorized

This page contains Alert Level 3 information specific to contacting or visiting Winger North Shore for a service booking

Dear Valued Customers,

While Winger North Shore is under Alert Level 3 there are some strict guidelines around servicing cars. Please read all the instructions below, or email us on alertlevelhelp@winger.co.nz with any questions, before you arrive onsite.

Our staff will follow the Government’s Safety Guidelines and use contactless business processes to ensure a safe and hygienic transaction. We will always make arrangements for our higher-risk clients, or those with compromised immunities. Simply let us know and we will do our best to accommodate.

TRACER APP:

All dealership visits must be registered on the NZ Covid Tracer App. Please download this application onto your smartphone in advance.

 

SERVICE CONFIRMATION IN ADVANCE:

If you have a booking during level 3 our service team will be in contact with you prior to your booking by email. This email with contain a repair order describing the work you’ve requested. It is essential you electronically sign this and return it to us the same day to confirm your booking. If you prefer to print, sign and return that is also fine. Without this returned we will not be able to confirm your booking for you.

 

CAR DROP OFF:

On the day of the booking we ask that you:

  • Park your vehicle in customer parking at the rear of the building
  • Check into the NZ Covid Tracer App
  • Drop your key on the table at the door
  • One of our team will then take care of your car from there.
  • Note: Please “one key only” at drop off.

 

SERVICE PAYMENT:

When your car service is complete one of the service team will email you the invoice for payment. Once we have confirmation of this payment you will be free to collect your car. Should you wish to pay by credit card on receiving the email invoice call us on 09 887 1804  and make arrangements with the team to pay over the phone.

 

CAR PICK UP:

We will contact you when your car is ready to be picked up.

Your sanitised key will on the key table where you dropped it off with a staff member looking after security

On arrival please check into the NZ Covid Tracer App. Please allow extra time to ensure a safe and secure transfer of your vehicle.

 

LOAN CAR:

We are unable to provide loan cars during Alert Level 3. If your booking includes a loan car and you wish to reschedule please let us know by phone or email alertlevelhelp@winger.co.nz  in advance and we will rebook you at a later date

 

 

WINGER MOTORS COMPLIANCE:

Winger Motors will be maintaining the highest standard of social distancing, hygiene and sanitising practices.

We will using a Duraseal water based non-toxic sanitiser that kills 99.9% of bacteria for up to 30 days on all touchpoints and after every contact to keep you and your bubble safe. We also use disposable seat covers in all vehicles during this level and the use of PPE is available to our staff for your peace of mind.

 

Further information:

If you have any questions that aren’t answered on this page please check out our general Auckland Level 3  information here or contact Paul Govind on 021  443 333 or pgovind@winger.co.nz

 

From all the team at Winger Motors we hope you are safe and healthy in Alert Level 3. Kia Kaha – Stay Strong

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